We provide friendly and professional assistance in Telegram chat. 💬 Direct and personal communication.
This email address is ONLY for receiving requests. Include your Telegram contact to ensure a prompt reply.
Need Help? We're Here for You
Before reaching out, we kindly ask you to consult our comprehensive documentation. It's designed to answer most questions and resolve common issues efficiently. If you still need assistance after reviewing the docs, here's how to contact us:
Preferred Contact Methods
- Telegram: For quick responses and real-time support
- Email: For detailed inquiries or if Telegram isn't accessible. Email address is ONLY for receiving requests. Include your Telegram contact to ensure a prompt reply. Without alternative contact information, response is not guaranteed
Important Guidelines
- Response Time: While we strive for promptness, response times may vary from a few minutes to up to 24 hours, even on Telegram.
- Technical Questions: Please only contact us with technical issues when you're at your computer and able to test our suggestions immediately.
- Incoming Requests Only: We currently handle incoming support requests through these channels. For outgoing communications, please check our announcements page.
Tips for Efficient Support
- Be specific about your issue and include relevant details (e.g., error messages, steps to reproduce).
- Mention any troubleshooting steps you've already tried.
- If possible, include screenshots or logs to help us understand the problem better.
Remember, clear communication helps us help you faster. We appreciate your patience and look forward to assisting you!
