We are committed to delivering consistent and reliable services to our customers. This Refund and Cancellation Policy outlines the terms under which refund requests are processed. By using our services, you accept these terms as binding. This policy available only in English language.
1. Key Guidelines:
Refund requests must be submitted within 24 hours of the transaction.
Refunds are processed exclusively to the original payment method and may take up to 14 days to complete.
All inquiries must be directed to our Support Team via Telegram only.
2. Eligible Refund Cases:
Refunds may be considered under the following circumstances:
- Duplicate Payment: Accidental duplicate payment for account balance recharge.
- Service Discrepancies: Services provided do not align with the agreed terms.
2. Non-Refundable Cases:
Refunds will not be issued under the following conditions:
- Breach of usage policies as outlined in the Terms of Use.
- Account suspension or termination due to illegal or unauthorized activities.
- Account suspension or termination due to inactivity as outlined in the Terms of Use.
- Activation of services: Refunds are ineligible if data usage has commenced.
- Errors during account registration, such as incomplete or incorrect information.
- Non-refundable trial periods, including promotional offers and credits used during the trial phase.
- Connection issues: Speed or performance concerns arising from third-party providers are non-refundable.
- Software compatibility: We are not responsible for compatibility issues between your software and our system.
3. Dispute Resolution:
For any concerns or disputes, customers must contact our Support Team with a detailed description of the issue. Please note that customer interactions with Support may be recorded for security and quality assurance purposes.
We reserve the right to modify this policy at any time without prior notice. Updates will take effect immediately upon being published on our website.
For further questions, please reach out to our Support Team.
